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Last updated 23 September 2026

Privacy policy

Home Improvement Safe is a trading name of Mark Ellis. For data-protection questions, email support@homeimprovementsafe.co.uk or write to 92 London Road, Liverpool, L3 5NW.

Information we use

We may receive your name, email address, order and payment status, support messages, and technical information needed to keep the website secure. Card details are entered with Stripe and are not stored by Home Improvement Safe.

Why we use it

  • To process your order and provide access to the digital product.
  • To answer support requests and deal with refunds or faults.
  • To keep payment, tax and business records and prevent fraud.
  • To operate, secure and improve the website.

We use information where it is needed to perform our contract with you, comply with legal duties, or pursue legitimate interests such as security and customer support. We will seek consent where the law requires it.

Who receives it

Information may be handled by service providers needed to run the business, including Stripe for payments and the providers that host and protect the website. They receive only the information needed for their service and may process information outside the UK using lawful safeguards.

Retention and your rights

Order and accounting records may be kept for the period required by tax and legal obligations. Support information is kept only as long as reasonably needed. Depending on the circumstances, you may ask for access, correction, deletion, restriction, portability or object to certain uses. Contact us first so we can help. You may also complain to the UK Information Commissioner's Office.

Cookies and measurement

The website and its security provider may use essential technologies needed to deliver and protect the service. We do not currently set advertising cookies. If optional advertising or analytics cookies are added, we will provide appropriate information and choices before they are used.

Changes

We may update this policy when the service or legal requirements change. The latest version will remain available on this page.