Terms of sale

These terms apply when you buy digital content from Home Improvement Safe, a trading name of Mark Ellis, 92 London Road, Liverpool, L3 5NW. Contact: support@homeimprovementsafe.co.uk.

The product

Project Companion is a digital organisation tool for one home-improvement project. It helps you record quotations, budgets, payments, decisions, progress photographs and handover information. It is not legal, architectural, engineering, surveying, planning, Building Regulations, financial or insurance advice.

Ordering and payment

The price shown at checkout is the total price for the digital product unless stated otherwise. Payment is processed securely by Stripe. Your order is accepted when payment succeeds and access is provided. Keep your receipt and access details secure.

Digital access

You receive a personal, non-transferable right to use the product for one project. You must not resell, distribute, copy for other customers, attempt to bypass access controls or use the service unlawfully. You are responsible for entering accurate information and retaining any copies or exports you need.

Immediate delivery and cancellation

Before continuing to payment, you are asked to request immediate supply and acknowledge that your statutory 14-day cancellation right ends once digital delivery begins. This does not affect your rights if the digital content is faulty, not as described or otherwise fails to meet legal requirements. See our refund policy.

Availability and changes

We aim to keep the service available but cannot promise uninterrupted access. We may make reasonable technical or security changes that do not materially reduce the product. If a fault prevents reasonable use, contact support so we can investigate and provide an appropriate remedy.

Responsibility

You remain responsible for project decisions, contracts, permissions, safety, payments and appointing suitable professionals. Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

Law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you retain any mandatory protections and may be able to bring proceedings in your local courts.