Refund and cancellation policy

Immediate digital delivery

Project Companion is supplied digitally. Before payment, you must actively request immediate access and acknowledge that the usual 14-day cancellation right ends once supply of the digital content begins.

If there is a problem

Your statutory rights are not affected. If the product is faulty, not as described, or you cannot access what you purchased, email support@homeimprovementsafe.co.uk with the email used for payment and a description of the problem. Please do not send full card details.

We will investigate and, where appropriate, repair or restore access, replace the digital content, reduce the price or provide a refund in line with UK consumer law. We aim to acknowledge support requests within two working days.

Duplicate or unauthorised payments

Contact us promptly if you believe you were charged twice or did not authorise a payment. We may ask for information needed to locate the transaction and protect the account.

How refunds are paid

Approved refunds are returned to the original payment method. The time taken to appear depends on the payment provider and your bank.

Contact

Home Improvement Safe is a trading name of Mark Ellis, 92 London Road, Liverpool, L3 5NW. Email: support@homeimprovementsafe.co.uk.